{"id":659,"date":"2020-09-16T14:00:35","date_gmt":"2020-09-16T14:00:35","guid":{"rendered":"https:\/\/www.nbrea.ca\/?page_id=659"},"modified":"2025-01-13T16:36:15","modified_gmt":"2025-01-13T19:36:15","slug":"complaint-form-fr","status":"publish","type":"page","link":"https:\/\/www.nbrea.ca\/fr\/complaint-form-fr\/","title":{"rendered":"Traitement des plaintes"},"content":{"rendered":"
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Traitement des plaintes<\/h2>\n<\/div><\/div>\n\n\n
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\u00c9tape 1
<\/span><\/strong>Le registraire re\u00e7oit la plainte \u00e9crite dont une copie est envoy\u00e9e au d\u00e9fendeur et au directeur du d\u00e9fendeur. Le d\u00e9fendeur a la possibilit\u00e9 de formuler une r\u00e9ponse \u00e9crite.<\/p>\n<\/div><\/div>\n\n

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\u00c9tape 2<\/span><\/strong>
<\/strong><\/span>Le Comit\u00e9 des plaintes m\u00e8ne une enqu\u00eate et prend en compte \u00e0 la fois la plainte \u00e9crite et la r\u00e9ponse \u00e9crite.<\/p>\n<\/div><\/div>\n\n

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\u00c9tape 3
<\/span><\/strong>Le Comit\u00e9 des plaintes: 1. rejette la plainte qui n\u2019est pas fond\u00e9e ou qui n\u2019entre pas dans ses comp\u00e9tences; OU 2. renvoie la plainte au Comit\u00e9 de discipline en vue de prendre des mesures suppl\u00e9mentaires; OU 3. renvoie la plainte au Directeur en vue de prendre des mesures suppl\u00e9mentaires; OU 4. tente de r\u00e9gler la plainte ou d\u2019en effectuer la m\u00e9diation.<\/p>\n<\/div><\/div>\n\n

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\u00c9tape 4<\/span><\/strong><\/p>\n<\/div><\/div>\n\n

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  1. Si le Comit\u00e9 des plaintes rejette la plainte, l\u2019auteur de la plainte ou le ministre de la Justice et de la Consommation peut demander au Conseil d\u2019administration de l\u2019AAINB de r\u00e9examiner la fa\u00e7on dont la plainte a \u00e9t\u00e9 trait\u00e9e par le Comit\u00e9 des plaintes. Le Conseil d\u2019administration a, en vertu de la Loi, comp\u00e9tence pour r\u00e9examiner les proc\u00e9dures du Comit\u00e9 des plaintes mais ne peut pas r\u00e9examiner la d\u00e9cision du Comit\u00e9 des plaintes.<\/li>\n<\/ol>\n<\/div><\/div>\n\n
    \n

    Si le Conseil d\u2019administration conclut que le traitement de la plainte par le Comit\u00e9 des plainte fait l\u2019objet de vices de forme, il doit alors renvoyer la plainte au Comit\u00e9 de discipline en vue de prendre des mesures suppl\u00e9mentaires.<\/p>\n<\/div><\/div>\n\n

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    1. Si le Comit\u00e9 des plaintes tente de r\u00e9gler la plainte ou d\u2019en effecteur la m\u00e9diation: a) la plainte est r\u00e9gl\u00e9e par les parties (sur une base volontaire); OU b) la plainte est renvoy\u00e9e au Comit\u00e9 de discipline en vue de prendre des mesures suppl\u00e9mentaires.<\/li>\n<\/ol>\n<\/div><\/div>\n\n
      \n

      \u00c9tape 5<\/span><\/strong>
      <\/strong><\/span>Si la plainte est renvoy\u00e9e au Comit\u00e9 de discipline en vue de prendre des mesures suppl\u00e9mentaires, les parties participeront: 1. \u00e0 une conf\u00e9rence pr\u00e9paratoire \u00e0 l\u2019audience facultative et \u00e0 une simplification ou \u00e0 un r\u00e8glement potentiel de la plainte; OU 2. \u00e0 audience ou \u00e0 une audience sur sanctions en bonne et due former et \u00e0 une d\u00e9cision subs\u00e9quente par \u00e9crit.<\/p>\n<\/div><\/div>\n\n

      \n

      \u00c9tape 6 (facultatif)<\/span><\/strong>
      <\/strong><\/span>Appel \u00e0 la Cour de Banc de la Reine du Nouveau-Brunswick en vertu de l\u2019article 25 de la Loi.
      Traitement<\/p>\n<\/div><\/div>\n\n\n\t

      \n\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\"\"\n\t\t\t\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t

      Formulaire pour une plainte<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"

      Traitement des plaintes \u00c9tape 1Le registraire re\u00e7oit la plainte \u00e9crite dont une copie est envoy\u00e9e au d\u00e9fendeur et au directeur du d\u00e9fendeur. Le d\u00e9fendeur a la possibilit\u00e9 de formuler une r\u00e9ponse \u00e9crite. \u00c9tape 2Le Comit\u00e9 des plaintes m\u00e8ne une enqu\u00eate et prend en compte \u00e0 la fois la plainte \u00e9crite et la r\u00e9ponse \u00e9crite. \u00c9tape […]<\/p>\n","protected":false},"author":2,"featured_media":2313,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-659","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nTraitement des plaintes | AAINB | L\u2019Association des agents immobiliers du Nouveau-Brunswick<\/title>\n<meta name=\"description\" content=\"Le bureau du registraire traite les formulaires de plainte \u00e9crits contre un membre de l\u2019AAINB. 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